Cezary Król

Pioneered the integration of AI solutions, including dmGPT and MS Copilot, into Customer Service operations, enhancing efficiency and training employees in advanced prompt engineering techniques.

Developed and implemented new solutions within ServiceNow, leveraging AI tools for translations and process optimization, significantly improving service delivery workflows.

Drove the digitization of key processes, such as work schedules in Shifts app and knowledge base development in OneNote, enhancing operational efficiency and agent support.

Monitored and evaluated key performance indicators (KPIs) to ensure optimal Customer Experience (CX) and Employee Experience (EX) across dm drogerie-markt Poland.

Coordinated the recruitment and onboarding of new Customer Service agents, contributing to team growth and maintaining high service standards.

Translated thousands of pages and delivered hundreds of hours of interpretation, specializing in legal, economic, and technical documentation for diverse clients including enterprises, banks, and government offices.

Utilized traditional and CAT applications, alongside online tools and translation databases, to ensure accuracy and efficiency in all linguistic projects.

Managed end-to-end translation projects for Polish and international agencies, consistently meeting tight deadlines and high-quality standards.

Provided expert linguistic services across a broad spectrum of industries, including IT, metalworking, water supply, and electrical engineering, demonstrating deep technical understanding.

Managed and mentored a team of 12 IT specialists, ensuring 365-day support for over 800 retail stores across 8 European countries, maintaining high service catalog standards.

Oversaw comprehensive IT infrastructure support, including servers, networks, POS systems, and mobile devices, resolving issues via ticket system and phone in Polish, German, and English.

Optimized key performance indicators (KPIs) and prepared detailed reports for senior management, contributing to continuous service improvement.

Developed and delivered training programs and technical instructions for internal clients, enhancing user proficiency and reducing support requests.

Coordinated effectively with external subcontractors and suppliers to ensure seamless IT service delivery and project execution.

Managed the entire sales cycle from lead generation to contract execution, including negotiation and monitoring of diverse national and international distribution and service agreements.

Cultivated and maintained strong relationships with a global network of clients and suppliers across Germany, Austria, Switzerland, South Korea, Sweden, Japan, and China.

Coordinated product certification processes and facilitated international trade negotiations, participating in trade fairs and exhibitions to expand market reach.

Translated technical documentation and correspondence, providing interpreting services to ensure seamless cross-border business operations.

Drove sales of products and services, providing expert consulting on product offerings to optimize customer satisfaction and market penetration.

Prepared and monitored a portfolio of national and international contracts, including distribution and service agreements, ensuring compliance and successful execution.

Established and maintained robust relationships with key clients and foreign suppliers across multiple countries, fostering strong commercial partnerships.

Facilitated product certification processes and provided essential translation and interpreting services for technical documentation and international correspondence.

Designed and produced a range of marketing materials, including graphics and promotional films, to support enterprise branding and communication objectives.

Collaborated effectively with external advertising agencies and printing houses, ensuring high-quality output and timely delivery of marketing campaigns.

Spearheaded the preparation and administration of grant applications, successfully acquiring beneficiaries and managing comprehensive project organization.

Orchestrated commercial cooperation between companies from Poland and Germany, facilitating trade meetings and exchanges in sectors like event and construction.

Served as Project Manager in Poland for FFE Minerals, a cooperating company in the mining and industrial sector, ensuring project delivery and stakeholder alignment.

Organized and administered training programs, collaborating with trainers and acquiring clients to expand educational outreach.

Managed daily sales transactions and provided customer assistance in a retail bookstore environment.

Maintained inventory and organized displays, contributing to an efficient and appealing shopping experience.